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Last updated: 8 September 2026
These Terms and Conditions (the “Terms”) govern access to and use of the BizOSOne platform, including all software, applications, modules, features, services, APIs, integrations, documentation, websites, portals and related offerings made available by or on behalf of BizOSOne (collectively, the “Services”).
These Terms constitute a legally binding agreement between BizOSOne (“BizOSOne”, “we”, “us” or “our”) and the individual or legal entity accessing or using the Services (the “Customer”, “you” or “your”).
By registering for an account, clicking “I Agree”, accessing, subscribing to, or otherwise using the Services, you acknowledge that you have read, understood and agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not access or use the Services.
You represent and warrant that:
BizOSOne provides cloud-based and/or hosted business software solutions, applications, modules, tools, APIs, integrations and related technology services for businesses and organisations globally.
The specific features, functionality, modules, usage limits, service levels and availability applicable to your subscription may depend on the plan, package, order form or commercial agreement applicable to your account.
BizOSOne may introduce, modify, enhance, replace or discontinue features, modules or functionalities from time to time, provided that such changes do not materially and adversely affect the core functionality of a paid subscription during its applicable subscription term, except where such changes are reasonably required for security, legal, regulatory, technological or operational reasons.
The Services are provided on a commercially reasonable and best-effort basis.
You acknowledge that no software, hosting environment, internet service or technology platform can be guaranteed to be completely error-free, uninterrupted, secure or immune from failures.
You are responsible for:
You are responsible for all activities conducted through your account, except to the extent directly caused by BizOSOne’s proven failure to maintain reasonable security measures applicable to the Services.
BizOSOne shall not be responsible for unauthorised access resulting from your failure to maintain the confidentiality or security of your credentials, devices, systems or authorised users.
For purposes of these Terms, “Customer Data” means data, information, records, files, documents, content or other information submitted, uploaded, transmitted or otherwise provided by or on behalf of the Customer through the Services.
As between BizOSOne and the Customer:
You are solely responsible for:
Unless expressly stated otherwise in a written agreement, service-level agreement or applicable product documentation, BizOSOne does not guarantee a particular backup frequency, recovery point, retention period or archival period for Customer Data.
You are responsible for periodically exporting, downloading or otherwise retaining appropriate copies of your Customer Data using available reports, export functions or other tools provided through the Services.
To the maximum extent permitted by applicable law, BizOSOne shall not be liable for loss, corruption, deletion, alteration, incompleteness or unavailability of Customer Data resulting from:
Where BizOSOne expressly provides backup or disaster-recovery services under a separate written agreement, those services will be governed by the applicable contractual terms.
BizOSOne recognises that privacy and data protection requirements may vary depending on the location of the Customer, its users and the individuals whose personal data is processed through the Services.
BizOSOne will process personal data in accordance with applicable data protection and privacy laws relevant to the Services and the relevant processing activities, including, where applicable, the DIFC Data Protection Law 2020 and other applicable data protection legislation.
Where required, the parties may enter into a separate Data Processing Agreement (“DPA”), which will govern the processing of personal data on behalf of the Customer and will form part of the contractual framework between the parties.
Depending on the applicable law and circumstances, BizOSOne may process or transfer Customer Data across national borders and through third-party service providers or infrastructure providers located in different jurisdictions.
The Customer is responsible for ensuring that its collection, use and disclosure of personal data through the Services is lawful and that it has provided any required notices and obtained any required consents, permissions or other lawful bases for processing.
BizOSOne will implement commercially reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, loss, misuse, alteration or disclosure.
However, no information system, network or electronic transmission can be guaranteed to be completely secure.
BizOSOne is intended for use by customers globally.
You acknowledge and agree that your use of the Services may be subject to laws and regulations applicable in the jurisdiction in which you operate, including laws relating to:
You are solely responsible for determining whether the Services are suitable and legally permissible for your intended use in your jurisdiction.
BizOSOne does not represent that the Services are appropriate or legally compliant for every jurisdiction, industry or regulatory environment.
You must not use the Services in violation of applicable export-control, sanctions or trade laws.
You must not, directly or indirectly:
BizOSOne may suspend or restrict access where it reasonably believes that the Services are being used in breach of this section.
BizOSOne will use commercially reasonable efforts to maintain the availability of the Services.
Where a specific uptime commitment is expressly included in an applicable service-level agreement, that commitment will govern.
Unless otherwise agreed in writing, any stated or published uptime target is an operational objective and not a guarantee.
Service availability may be affected by:
To the maximum extent permitted by applicable law, BizOSOne shall not be liable solely because the Services are temporarily unavailable or experience downtime.
The Services may integrate with or rely upon third-party products, platforms, applications, payment providers, hosting providers, communication services, APIs or other external services.
Third-party services may be governed by their own terms, policies and privacy notices.
BizOSOne does not control third-party services and, except where expressly agreed otherwise in writing, does not warrant their availability, security, accuracy, performance or continued compatibility.
BizOSOne shall not be responsible for failures, interruptions, changes or losses caused by third-party services outside BizOSOne’s reasonable control.
The Customer is responsible for reviewing and complying with applicable third-party terms.
All intellectual property rights in and to the Services, including but not limited to software, source code, architecture, algorithms, databases, user interfaces, user experience designs, documentation, trademarks, logos, product names, designs, workflows, configurations, technology and know-how are owned by or licensed to BizOSOne and remain the property of BizOSOne or its licensors.
Subject to these Terms and payment of applicable fees, BizOSOne grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Services during the applicable subscription period solely for the Customer’s internal business purposes.
No ownership rights are transferred to the Customer.
Except as expressly permitted by applicable law or these Terms, the Customer must not:
If you provide suggestions, recommendations, ideas, enhancement requests or other feedback regarding the Services, you grant BizOSOne the right to use, reproduce, modify and incorporate such feedback into its products and services without restriction or compensation, provided that BizOSOne does not publicly disclose your confidential information in doing so.
Subscription fees, pricing, plans, usage limits, features and service configurations are determined by the applicable commercial agreement, order form, subscription page or pricing schedule.
BizOSOne may modify its pricing, plans, features and functionality from time to time.
For recurring paid subscriptions, material changes to pricing will generally apply from the next renewal period unless otherwise agreed in writing.
BizOSOne may make immediate changes where reasonably required for security, legal, regulatory, technical or operational reasons.
Continued use of the Services following the effective date of an applicable change constitutes acceptance of the revised terms, pricing or functionality, where applicable.
Unless expressly stated otherwise, fees are exclusive of applicable taxes, duties, levies, withholding taxes, VAT, sales taxes or similar governmental charges.
The Customer is responsible for all applicable taxes arising from its purchase or use of the Services, except taxes imposed on BizOSOne’s net income.
Failure to pay undisputed amounts when due may result in suspension of the applicable Services.
Unless otherwise stated in a written agreement or required by mandatory applicable law:
Where a refund is approved, the amount and method of refund will be determined by BizOSOne in accordance with the applicable commercial terms.
BizOSOne may suspend or restrict access to the Services, with or without prior notice where reasonably necessary, if:
Where reasonably practicable, BizOSOne may provide notice and an opportunity to remedy a curable breach before termination.
Upon termination:
Where technically and commercially feasible, BizOSOne may provide a reasonable period following termination during which the Customer can export Customer Data, subject to applicable retention requirements and the applicable subscription or service terms.
Each party may receive confidential or proprietary information belonging to the other party.
Each party agrees to:
Confidentiality obligations do not apply to information that:
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless BizOSOne, its affiliates, directors, officers, employees and representatives from claims, losses, liabilities, damages, costs and reasonable expenses arising from or relating to:
BizOSOne will provide reasonable notice of any indemnified claim and may reasonably participate in the defence and settlement of such claim.
To the maximum extent permitted by applicable law, the Services are provided “AS IS” and “AS AVAILABLE”.
BizOSOne does not warrant that the Services will:
To the maximum extent permitted by applicable law, BizOSOne disclaims all warranties, representations and conditions not expressly stated in these Terms, whether express, implied, statutory or otherwise, including warranties relating to merchantability, fitness for a particular purpose, accuracy, non-infringement and continuous availability.
Nothing in these Terms excludes or limits any warranty, representation, liability or right that cannot lawfully be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, BizOSOne’s total aggregate liability arising out of or relating to the Services or these Terms, whether in contract, tort, negligence, statutory duty or otherwise, shall not exceed the total fees actually paid by the Customer to BizOSOne for the Services during the three (3) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, BizOSOne shall not be liable for any:
The above exclusions apply regardless of whether BizOSOne was advised of the possibility of such loss.
Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.
The Customer acknowledges that the use of internet-connected systems, cloud services, electronic communications and digital infrastructure involves inherent security risks.
BizOSOne will maintain commercially reasonable security measures appropriate to the nature of the Services.
However, BizOSOne cannot guarantee that the Services will be completely immune from:
To the maximum extent permitted by applicable law, BizOSOne shall not be liable for indirect, consequential or third-party losses arising from a security incident, except to the extent such liability results from a matter that cannot lawfully be excluded or limited.
Where required by applicable law, BizOSOne will provide notifications relating to relevant security incidents in accordance with its legal obligations and applicable contractual requirements.
BizOSOne shall not be liable for any failure, delay or interruption caused by circumstances beyond its reasonable control, including:
The affected party shall use commercially reasonable efforts to mitigate the impact of such events.
The Customer agrees that BizOSOne may communicate with it electronically, including by email, through the Services, or through other electronic means.
Electronic notices will be considered received when sent to the email address or account notification mechanism associated with the Customer’s account, unless applicable law requires otherwise.
The Customer is responsible for keeping its contact and account information accurate and up to date.
BizOSOne may update these Terms from time to time to reflect changes in the Services, technology, business practices, applicable law or regulatory requirements.
The updated Terms will be published through the Services or otherwise made available to the Customer.
Where a change is material, BizOSOne may provide reasonable notice where practicable.
The updated Terms will become effective on the stated effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Failure by either party to exercise or enforce any right under these Terms shall not constitute a waiver of that right.
A waiver must be expressly made in writing to be effective.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable by a competent authority, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, where possible.
The remaining provisions shall continue in full force and effect.
The Customer may not assign, transfer or otherwise dispose of its rights or obligations under these Terms without BizOSOne’s prior written consent, except where such transfer occurs as part of a merger, acquisition or sale of substantially all of the Customer’s business or assets and the successor agrees to be bound by these Terms.
BizOSOne may assign or transfer these Terms, including in connection with a merger, acquisition, corporate restructuring or transfer of all or part of its business.
Nothing in these Terms creates a partnership, joint venture, agency, employment or fiduciary relationship between BizOSOne and the Customer.
Neither party has authority to bind the other except as expressly agreed in writing.
These Terms, together with any applicable order form, subscription agreement, service-level agreement, Data Processing Agreement, product-specific terms or other written agreement expressly incorporated into these Terms, constitute the entire agreement between BizOSOne and the Customer regarding the Services.
They supersede all prior discussions, representations, understandings and agreements relating to the same subject matter, except for any separately executed agreement that expressly governs the relevant Services.
In the event of a conflict, the following order of precedence shall apply unless otherwise expressly stated:
These Terms and any dispute, claim or controversy arising out of or in connection with them, including their existence, validity, interpretation, performance or termination, shall be governed by and construed in accordance with the laws and regulations applicable in the Dubai International Financial Centre (“DIFC”), without regard to conflict-of-law principles.
The parties irrevocably agree that the DIFC Courts shall have exclusive jurisdiction to hear and determine any civil or commercial dispute, claim or proceeding arising out of or in connection with these Terms or the Services.
Each party expressly and irrevocably submits to the jurisdiction of the DIFC Courts and waives any objection based on venue, forum or inconvenience to the extent permitted by applicable law.
Nothing in this clause prevents either party from seeking urgent interim, injunctive or protective relief from a court of competent jurisdiction where necessary to protect its rights or property.
These Terms are drafted in the English language.
The English version shall prevail in the event of any inconsistency with any translation, unless otherwise required by applicable law.
By clicking “I Agree”, registering for an account, subscribing to the Services, accessing or using BizOSOne, you confirm that:
Email: srimathi@bizosone.com
WhatsApp:+971 543 55 0008Last Updated: 8 September 2026
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